Outrider Tech is a private limited company and offers products and services revolutionizing personal security solutions market. The instant terms of service document will take you through the services we provide and the way by which we provide it.

I. DEFINITIONS

1. User and Object - There will be 2 entities involved in the operation of the product, one will be the user who shall be the supervisor and shall be facilitated with the requisite information via app and web services about the intended object.
   
   For Example – The Guardian is the User and its kindergarten going toddler is the Object, a Manager is the User and its trucks are the objects, the pet owner is the user and its pet is the object.

1. Company - Company hereby means Outrider Tech Pvt Ltd.

II. FEATURES OUR PRODUCT OFFERS

• 24*7 REAL TIME LOCATION TRACKING –  The user will be able to track the real time location of the object one is concerned with. (For example, the ward is in school, or is dropped at a friend’s party. The parent without calling the concerned people again and again can ensure the location and safety of the ward by operating the app.)

• GEO FENCING –  The user can set dimensions of the areas which he believes the concerned object will be accessing in the due course to meet the purpose of its visit through the app. If the object breaches those dimensions the user will be notified with immediate effect affording adequate time to the user to exercise course of action.
  
  • For example, if the ward is dropped at the school and no on site visit for the students is arranged on that particular day, the parent can set the dimensions of the school, if the child moves away from the school premises, or is made to move away from the school premises the user - guardian will be notified with immediate effect of its object - ward.
  
  
  • Example 2 – For companies dealing in logistics, if the carrier has to reach from point A to B and via NH 7, the same route can be marked, deviation of any kind by the object - carrier will be notified to the user - company.
  
  

• VOICE SURVEILLANCE –  For further reassurance of the object, the user can also get access to real time voice around it. This helps to assure the user or the person in charge of the object of 100% safety of the object.
  
  • Example – The Guardian can assure that the ward is sitting in the classroom or is amidst his/her friends only and not any unwanted people that can cause harm in any way to the ward.
  
  

• SOS –  Save Our Soul feature is the last resort for your ward in case he/she gets into any situation where he/she desires to seek help he can press the SOS button given on the device. It can be any predicament such as bullying, scuffle, assault, battery, abduction, corporal punishment and likewise.

• SMART ANALYSIS –  On the request of the user, the app can record on the user’s device daily activity of the object and perform smart analysis in case of routine deviations.

III. REGISTRATION OF USERS

1. Downloading the app –  Registration is pertinent for the activation of the services, the user must download the Outrider app that is available on android and iOS devices.

1. Registration on the app –  Outrider provides multiple services (for example Guardian to Ward Security, Pet Security, Logistics tracking solutions etc). The user is to select the category for which the product and service is sought.

1. Registration on Web Services –   The registration can also be done on the official website of Outrider.live in the alternative, but registration and usage of app is recommended for better and more reliable experience.

1. Uploading bonafide details –  After selecting the preferred purpose for which the service is sought a specific set of information will be asked for (for different purposes separate set of information will be asked. For example, for logistical security the information sought will be the details of the user and the registered vehicle)

1. Self-declaration –  The registration will end with a self-declaration confirming that all the details uploaded are true to the best of knowledge of the user and the user shall not be using the product with malafide objectives and will not violate any law in force in India at the time of use.

IV. MAINTENANCE AND REPLACEMENT POLICY

Though Outrider is a new player in security solutions but envisages to be one of the most credible ventures in prospects of customer satisfaction, the following is our generous maintenance and replacement policy against the electronic damage that the product has suffered.

1. 6 Months Cover Period –  Our Company’s maintenance cover will expire at the end of 6 months (180 days) from the date of activation (Activation by registration as mentioned in Clause II of the terms of service)

1. Contact Customer Care –  The helpline contacts will remain available in the Company’s app and website. The user/customer is supposed to contact at the earliest when he/she faces any issues with the operation of the product itself and must describe the issue he/she is facing with our product.

1. Determination by Customer Care –  The Customer Care executive will within 24 hours revert to the user/customer to confirm if the user’s issue is covered under our maintenance and replacement policy or not.

1. Repair –  If the issue faced by the user falls under the policy the Company will make all such efforts to repair the product and make available the repaired product to the customer as early as possible if the product is in the 6-month cover period.

1. Replacement if repair not possible –  If repairing the product is not possible the company shall make available the customer a new piece of the product.

1. Proviso –  The Company provides the 6 months cover provided that the damage is not caused by water, heat and damage that is inflicted physically. The company shall also not be obliged under this clause (Clause III) if the product is tampered with.

1. Third Party Maintenance –  The customer waives its 6 months maintenance cover (or whatever is left of it on the day such a third party maintenance is procured ) as envisaged in Clause III of the Terms of Service when a third party maintenance of any form is sought.

1. Bonafide disclosure –  Before Customer Service accepts to provide the customer any benefits under this clause the customer shall be sent a mail which will ask him/her to affirm that his/her conduct is in consonance to Clause III (v.) and (vi) and the same are not invoked. In case the company later finds out that the disclosure was not absolute and in good faith the company holds the discretion to rescind contractual relations with the customer and ix. Pickup and Delivery – The pickup and delivery of the impugned product will be made known to the user/customer by the customer care executive (The objective of variable method of pickup and delivery is for customer satisfaction, only the best suited method will be opted by our customer care executives in consultation with the user/customer)abrogate providing any benefit to the customer under this clause.

1. Pickup and Delivery –  The pickup and delivery of the impugned product will be made known to the user/customer by the customer care executive (The objective of variable method of pickup and delivery is for customer satisfaction, only the best suited method will be opted by our customer care executives in consultation with the user/customer)

V. DISPUTE RESOLUTION

1. Arbitration –  Any claim, dispute or difference relating to or arising out of this Agreement shall be referred to the arbitration, of a sole arbitrator. The arbitration shall be subject to the Arbitration and Conciliation Act, 1996 as may be amended from time to time.

1. Sole Arbitrator and Procedure –  The parties by their mutual consent, will appoint the Sole Arbitrator and will conduct the Arbitration in accordance with rules for conduct of Arbitration proceedings as deemed fit by the sole arbitrator applicable to the proceeding.

1. Arbitral Seat –  The seat and venue of arbitration shall be UT of Chandigarh. The proceedings shall be undertaken in English. The arbitration award shall be final and binding on the parties.

1. Fast Track Arbitral Proceedings –  Preference shall be given to conduct the proceedings in a fast track manner as contemplated in Section 29B of the Arbitration and Conciliation Act, 1996 but the proceedings shall be conducted in a fast track manner only after the consent of the both the parties.

VI. ACCEPTABLE USE OF OUR SERVICES

1.  You must use our Services according to our Terms and posted policies. If we disable your account for a violation of our Terms, you will not create another account without our permission.

1. Legal and Acceptable Use –  You must access and use our Services only for legal, authorized, and acceptable purposes. You will not use (or assist others in using) our Services in ways that:

1.  (a) violate, misappropriate, or infringe the rights of Outrider, our users, or others, including privacy, publicity, intellectual property, or other proprietary rights; (b) are illegal, obscene, defamatory, threatening, intimidating, harassing, hateful, racially, or ethnically offensive, or instigate or encourage conduct that would be illegal, or otherwise inappropriate, including promoting violent crimes; (c) impersonate someone (d) involve any non-personal use of our Services unless otherwise authorized by us.

1. Harm to Outrider or Our Users –  You must not (or assist others to) access, use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sublicense, transfer, display, perform, or otherwise exploit our Services in impermissible or unauthorized manners, or in ways that burden, impair, or harm us, our Services, systems, our users, or others, including that you must not directly or through automated means: (a) reverse engineer, alter, modify, create derivative works from, decompile, or extract code from our Services; (b) send, store, or transmit viruses or other harmful computer code through or onto our Services; (c) gain or attempt to gain unauthorized access to our Services or systems; (d) interfere with or disrupt the integrity or performance of our Services; (e) create accounts for our Services through unauthorized or automated means; (f) collect the information of or about our users in any impermissible or unauthorized manner; (g) sell, resell, rent, or charge for our Services; or (h) distribute or make our Services available over a network where they could be used by multiple devices at the same time.

1. Keeping Your Account Secure –  You are responsible for keeping your device and your Outrider User account safe and secure, and you must notify us promptly of any unauthorized use or security breach of your account or our Services.

You use our services at your own risk and subject to the following disclaimers. we are providing our services on an “as is” basis without any express or implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, title, non-infringement, and freedom from computer virus or other harmful code. we do not warrant that any information provided by us is accurate, complete, or useful, or that our services will be operational, error free, secure, or safe, or that our services will function without disruptions, delays, or imperfections. we do not control, and are not responsible for, controlling how or when our users use our services or the features, services, and interfaces our services provide. we are not responsible for and are not obligated to control the actions or information of our users or other third parties. you release us, our subsidiaries, affiliates, and our and their directors, officers, employees, partners, and agents (together, the “outrider parties”) from any claim, complaint, cause of action, controversy, or dispute (together, “claim”) and damages, known and unknown, relating to, arising out of, or in any way connected with any such claim you have against any third parties. The outrider parties will not be liable in case of any third-party unauthorized access to the user information or modification thereof.